Dennis had over 30 years of experience, following in his father’s footsteps. Dennis brought in a strong, experienced team of men with whom he had worked for years. Scarlett, his wife and co-owner, worked the back office – responsible for permitting, scheduling, bookkeeping, finance, and much of the client interface. Our company is committed to providing excellent customer experience, from the bidding process, through permitting, showing up on time, doing high-quality installs, cleaning up, always communicating with our customers. Our excellent ratings on all the social media sites attest to our client satisfaction.
Experts in our field, we were new to the business side - and often found it overwhelming when Irma hit and our phones rang constantly - managing the books, scheduling efficiently, quality checking the many steps in the process, managing our costs and our workers. With the help of SCORE, Scarlett is successfully managing the financial side of the business while implementing operational processes. By 2019, our profitability has improved, the processes are smoother, while our commitment to excellent customer service remains. We are poised for continued growth in 2020.
Exceptional Aluminum Sales & Service builds aluminum screen enclosures and opened its doors just a few weeks before Hurricane Irma blew through Fort Myers in 2017. Experts in their field, they were new to the business side - and often found it overwhelming when Irma hit and their phones rang constantly - managing the books, scheduling efficiently, quality checking the many steps in the process, managing their costs and their workers. In the last year and a half, Scarlett and SCORE focused on tracking and managing the financial side and establishing the processes to make their business run smoothly. Their profitability has improved, their processes are smoother, their commitment to excellent customer service remains, and they are poised for continued growth in 2020.